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SHIPPING

We so very much appreciate every customer at The Ranch House and that you have chose to shop with us! Items are shipped out within 1-3 business days. All orders are shipped via USPS Priority Mail which takes about 2-3 business days in the States, depending on the destination. If you would like to have an item upgraded to expedited shipping please email us at theranchhousesjrr@gmail.com or call Bobbie Jo at tel:580-618-1644 and we will let you know the different cost options.

USPS Priority Mail Shipping (Orders $1-$99.99): $6.95
USPS Priority Mail Shipping (Orders $100-$249.99): $8.49
USPS Priority Mail Shipping (Orders $250 and up): $12.00
USPS Priority Mail – Canada $35
USPS Priority Mail – International $50

RETURNS

Returns are something that is bound to happen from time to time. But we work really hard to eliminate the chances. Please read each product description carefully as we describe in as much detail as possible how each item fits. We also love to have you call or email us with any additional product and sizing questions you may have ahead of time. With these two processes we are able to reduce the number of returns ~ which saves everyone time and money. It’s a win win!

Items may be returned for a Refund based on the following:

  • Returns must be received in new condition – unwashed, unworn, unaltered, makeup free, deodorant free, smoke free, stain free and with tags ATTACHED.
  • Note all footwear must be in it’s original box, and placed inside another box for return. No labels or tape may be attached to the boot/shoe box.
  • All sales of merchandise that has been marked down are returnable for store credit only.
  • Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number. Should you return an item after this time frame, we can not accept it and you will be responsible for paying to have it returned to you.
  • The only exception for the Return Postmark deadline is for Christmas Gift Orders that are placed during November 1st & December 24th. Christmas Orders must be post marked returned by the 15th of January.
  • There is no need to notify us of your return(s) prior to sending them to us.

 

Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges. If you are needing a different size, we suggest promptly placing a new order for it before it sells out.

Please Mail Returns To:
The Ranch House
3165 Jollyville Road,
Davis, Oklahoma 73030
*We suggest adding tracking to your package, so you are able to verify delivery. You may ship your return via USPS, UPS or FedEx.

 

  • Return shipping costs are the customer’s responsibility.
  • It is at the discretion of The Ranch House to deny a return if the merchandise is in a condition showing damage or use.
  • Please let us know within 4 days of receipt of the item if there are any errors in your order or defects in merchandise. Sometimes mistakes just happen, but we promise to correct the problem right away! Contact us at theranchhousesjrr@gmail.com